Do I have to make an appointment for an estimate?
We do recommend making an appointment, which will generally last 30-60 minutes, depending on the damage.
How much is an estimate?
Estimates are FREE for collision repair and auto glass service. Simply complete the form to get started or give us a call.
How long does an estimate take?
Appointment times last 15-30 minutes.
How long does it take to repair my vehicle?
No vehicle will be the same which makes it difficult to have set timelines. When you bring your vehicle in for a free estimate, we can create a timeline based on the damage to your vehicle, the type of vehicle and how long it will take for parts ordered to arrive. We will keep you involved and updated during the whole process.
I drive a newer vehicle, is an accident going to affect my manufacturer’s warranty?
No. You’re covered no matter what. A major concern about owning a newer vehicle is how the collision and subsequent repair will affect the warranty. It is against the law for dealers to refuse warranty work to a qualifying component that was not affected directly from collision damage. As an ICBC-Accredited Auto Body Repair Shop we are bound under contract to provide our clients with a limited Lifetime Guarantee on all work outlined in the final copy of the ICBC Claim.
What are aftermarket parts?
Aftermarket parts (also known as generic parts or non-OEM parts) are made by a manufacturer other than your vehicle’s original manufacturer. These parts are designed to perform the same function as the original parts and can be used as replacement parts when doing repairs.
If my vehicle’s frame is damaged is it a total loss?
No – A vehicle is declared a “Total Loss” when the cost of repairs would exceed the actual cash value. Even with significant frame damage, it will usually cost less for our technicians to repair the vehicle than the total value of the vehicle.Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.
The person that hit my vehicle wants to pay for the damages without involving the insurance companies, what should I do?
That is up to you. You should ensure that the other party understands that the estimate we provide is just ‘an Estimate’ and prices are subject to change once the repairs are completed. We will handle all logistics of payment with the other party. *It is generally a good idea to initiate a claim to protect yourself if the other party changes their mind.
Do I need to notify the police after an accident?
B.C. law actually requires anyone involved in an accident to notify the police within 24 hours (or 48 hours in rural areas) if the estimated damages exceed $1,000. Even if you are unsure of the amount or extent of any property damage, it is still a good idea to report an accident to the police as soon as possible.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a Lifetime Warranty for as long as you own the vehicle.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. If you are not sure about your deductible, you can call your insurance agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.